Question 1

Therapy (even videoconferencing therapy) is usually expensive. How are you able to make it affordable and still maintain quality?

Accepted Answer

Therapy delivered through ScaleUpCare is more affordable than other online videoconference therapy providers simply because we are based in Portugal. As such, we set the prices a typical Portuguese psychologist would set while working with Portuguese clients.

Question 2

If I am in a country outside of Portugal are you able to provide therapy to me legally?

Accepted Answer

Yes. According to the Directive 2011/24/EU, the Directive 95/46/EU, the Directive 2000/31/EC and the Directive 2002/58/EC of the European Union, a service provider like ScaleUpCare is required to be legally established in his own country and can’t be forced to register in another country only because it provides services to a foreign client (“principle of the country of origin”). In practice, this means that as long as you agree to our terms of use, ScaleUpCare may provide therapy to you legally.

Question 3

How can I be sure that ScaleUpCare psychologists are legally able to practice as psychologists?

Accepted Answer

We are all effective members of the Order of Portuguese Psychologists, which is the regulatory board for the practice of psychology in Portugal. You may confirm our membership here. Also, if you want to contact the Order of Portuguese Psychologists directly, you may send your enquires to: info@ordemdospsicologos.pt.

Question 4

Is counseling or therapy by video-call effective?

Accepted Answer

Yes. In fact, although this is still a developing field, there is already a large body of research regarding online therapy via video-conference and the results are clear: videoconferencing therapy is effective and a viable way to provide therapy. Moreover, virtually every study that we know of, seem to show that videoconferencing therapy is at least as effective as in-person therapy.  You may read more about it here.

Question 5

How can I be sure the information I share is private and secure with you?

Accepted Answer

We use end-to-end encrypted communication software compliant with both HIPAA as well as the GDPR. Besides, we have rigorous safety procedures regarding data you may provide to us or documentation we may produce about you. Specifically, all information that we receive or produce about you is encrypted and password-protected, as well as the e-mails we might exchange. Only your psychologist and you will have access to this password. If at any time, you feel that there has been a breach, please contact us immediately. In case we aren’t able to solve your issue, please send your  enquiries to: info@ordemdospsicologos.pt

Question 6

How do I cancel or reschedule an appointment?

Accepted Answer

When you make your first appointment, you agree to be automatically registered in our website. This means that you have an account as member of the website. If you would like to cancel or reschedule an appointment, you would have to log-in, access your account and reschedule or cancel your appointment from there. This process is free. In the event you have any doubts on how to do this, please contact us.

Frequently asked questions

Learn more about our services here.

Perguntas frequentes